The Libbys Photo & Film


REVISIONS

The revision process is meant to move a design closer and closer to the final product. Unlimited revisions are included in our fully custom design packages.


ESTIMATES + MINIMUMS

Estimates are created on a per-project basis. Estimates are considered planning documents, not obligations, and are valid for orders placed within 30 days of receiving an estimate. We have a $1,500 order minimum for semi-custom packages and a $3,000.00 order minimum for custom packages.


PRINTING

On average, digital printing takes 7-10 business days (Monday through Friday, excluding holidays) before items are ready to be shipped. If you would like to rush print your order, we have several different options; please inquire. Should a paper stock or color become unavailable, we will choose the best alternate option for you.

Unless requested otherwise, our default paper stock is 120# Cotton, which has a beautiful, subtle texture. If you would prefer another paper option, please inquire.

Letterpress printing takes from 2-4 weeks, depending on the season and number of invitation suites ordered. 


RUSH FEES

All content and necessary details for custom orders must be submitted by the deadline specified by Little Ivy Paper Goods or the order will be subject to a 20% rush printing fee, plus expedited shipping costs.


PROOFING

Little Ivy Paper Goods aims to provide accurate typesetting and content proofing. It is the responsibility of the client to proofread and approve all final type, layouts, and content. Additionally, any changes to copy, content, or other included material must be communicated to Little Ivy Paper Goods in writing. Your approval shall be conclusive of approval for artwork, typography, and other content items.

For envelope addressing, we will copy and paste the addresses into our template from your provided spreadsheet. Please be sure to triple check for grammatical issues, and include the exact type you’d like to appear on each envelope. For example, if you prefer your envelopes to have the states spelled out (“New York” instead of “NY”) you must write them out this way in your spreadsheet.

PROOFING APPROVAL + HARD COPY PROOFS

Once we have finalized the design, we will email you a final digital proof which you must approve before the job goes to print. At the time of your design approval, your balance is due. You will be responsible for additional charges incurred as a result of changes requested after written approval for printing has been given.

If you would like to purchase a hard copy proof* of your digitally printed invitation suite at any point during the design process, they are $60.00 per suite which will be added to your remaining balance cost. Ordering hard copy proofs generally adds 7-10 business days to the final order turnaround time. We strongly recommend purchasing a hard copy of your completed suite before sending the whole order to print as it is easier to catch errors on hard copies, and is also helpful to see the final printed product to make sure no color alterations need to be made.

*At this time, we do not offer hard copy proofs on single-purchase items (such as seating charts and welcome signs), white ink printing, or any letterpress or specialty printed items.


QUANTITIES

We suggest that you purchase 10% more invitation suites then you think you’ll need to be ready for last minute additions to your guest list. Additional printing of extras later will be much more costly than planning ahead. If you would like to order additional invitations after receiving your initial order, your additional invitations will be subject to a higher per-unit cost to account for production and set-up fees.


COLORS

We will happily attempt to match specific colors, but we cannot guarantee a perfect match for any items in your invitation suite as colors may vary from the digital proofs on your screen to the final product, ink color to envelope color, digital printing to letterpress printing, etc. For as close of a color match as possible, it is recommended that you order a hard copy proof of your suite before sending your entire order to print (for more details, see our section above titled PROOFING APPROVAL + HARD COPY PROOFS).

Envelopes

The default ink color for address printing on lighter colored envelopes is black, and white for darker colored envelopes. Requests for colored ink must be communicated in writing before the order has been approved for print. White ink printing will incur an additional charge.

Letterpress

When using a combination of letterpress + digital printing, we cannot guarantee exact color matches due to the hand-mixed nature of letterpress inks (except for black). If you’d like to guarantee a closest match possible, we recommend printing the letterpress components first, and then purchasing a sample of the digital item(s) before the entire digital order goes through to do a color check.


SHIPPING

Shipping costs are calculated for custom orders once the order has been finalized. Should the client wish to use a specific shipping method, please let us know at the time of design approval. We cannot be responsible for damage during shipping. If your job suffers damage in transit, you must file a claim against the carrier (UPS, USPS, Fed Ex, etc.) to recover the value of your package. We highly recommend that the client purchase shipping insurance (for a small fee) for their order, to cover all expenses paid to Little Ivy Paper Goods.

Our default shipping is Priority Mail 2-day, and Little Ivy Paper Goods is not responsible for any shipping delays if packages do not reach their destination within 2 days of shipping. We suggest all clients upgrade to overnight guaranteed shipping if there are concerns about package delivery times (surcharges to be paid by the client). Once an order has been shipped, it is out of our control to change the shipping method or expected delivery date. If FedEx or UPS are a better option for your shipping address, please communicate this to Little Ivy Paper Goods in advance and we will do our best to accommodate your request.

ASSEMBLY

We are happy to assemble and mail your invitations directly to guests for you. $1.50 per envelope will be charged for assembly, and $2.00 per envelope for orders including envelope liners, ribbons, and/or wax seals. Additionally, clients will be charged for the reimbursement of the postage stamps required to send the invitations plus the postage for the response cards, if applicable. Orders including assembly must include full envelope address printing.

If you do not add assembly to your order, please note that all of your items will arrive ready-to-assemble, including envelope liners. We recommend purchasing glue dots or glue tape (which you can find at craft stores or online) and setting aside a few days to adhere the liners to all of your envelopes.


IF DAMAGED IN TRANSIT

We will try to reprint your order as quickly as possible as a service to you, but we will have to charge the full price (minus custom design costs) for any replacements. Customs, shipping, and handling charges will be incurred in addition to re-printing costs. 


PAYMENT

All orders must be paid in full before they go to print. Should final payment and/or design approval not take place, the client forfeits deposit and contract is terminated. We accept all major credit cards. 


REFUNDS and RETURNS

All items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable once the items have been approved for print.

In the event that the client’s wedding date is pushed up to an earlier date within 90 days of the initial wedding date (due to circumstances such as but not limited to, illness, weather, or ‘Acts of God’), Little Ivy Paper Goods will do their best to accommodate the new “needed by” date (rush fees may apply), but we do not offer this as a guarantee. If the event date changes after the items have already been approved for print, Little Ivy Paper Goods cannot change the information or expedite the printing/shipping times and will not be held responsible if the items do not arrive in time for the new date. As a courtesy in this situation, Little Ivy Paper Goods will provide the client with all digital files of their items so that the client may bring them to a local printer to have printed (at the expense of the client). No reimbursements or refunds will be given for any items that have already been approved for print at the time the client notifies Little Ivy Paper Goods of their new “needed by” date.


CANCELLATION BY ME (LITTLE IVY PAPER GOODS) FOR ANY REASON

Little Ivy Paper Goods cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged either (1. in its entirety by my refund of your deposit, (2. for a single item in your order, resulting in a refund of that item; without prejudice, and disclaiming any secondary consequences or costs that you may incur. Please be aware that any major delays by the client will postpone the estimated completion date for the project.

CANCELLATION BY YOU (THE CLIENT) FOR ANY REASON

If a client wishes to cancel part or all of their order once a deposit has been paid but before the client has approved the item(s) for printing, it is up to Little Ivy Paper Goods to determine if, and how much of, a refund will be granted. If the client requests to cancel any items already approved by them for print, they agree to forfeit the full cost paid for each item cancelled after approving for print, and no refunds will not be given.

By choosing not to purchase a hard copy proof before sending your order to print, you acknowledge and accept that any reprints needed due to misspelled words, incorrect dates, color-matching issues, etc. will be charged in full, minus any design fees initially incurred.

COPYRIGHT

Little Ivy Paper Goods retains all rights to artwork and designs, including but not limited to custom and commissioned designs, sketches, and proofs that do not end up getting used in the final versions of any paper good. Any reproduction of artwork is prohibited unless given prior written permission from Little Ivy Paper Goods.