If our costs increase due to changes in the job specification, or other unforeseen reasons, we will amend the project estimate, and may require additional deposit to proceed with the job.
Please be aware that a 25% rush design charge will be added to custom orders needed in hand within 30 days of placing a deposit.
If *revisions are required, you will receive updated proofs within 2-5 business days, depending on the scale of the project. The first round of revisions is complementary, with every round thereafter incurring a $30/revision charge per separate design, so please make sure to think about all possible changes you would like to make and let me know all of those changes all at once. Any revision fees will be calculated into your final deposit cost. Rest assured that I will work with you until your invitations are 100% print-ready perfect!
*Please note that revisions are any additional changes that you would like to make on any one design (example- an invitation counts as one design), including watercolor, text layout, verbiage, or font/color change. A "round" of revisions is considered to be all the changes requested within one correspondence (email) for each design. For example, if you have an invitation and a reply card with separate designs and as for revisions on both of them, there would be a $60.00 revision charge for those changes. Please do not hesitate to ask about your particular situation and how much the revisions will cost.
Little Ivy Paper Goods aims to provide accurate typesetting and content proofing. It is the responsibility of the client to proofread and approve all final type, layouts, and content. Additionally, any changes to copy, content, or other included material must be communicated to Little Ivy Paper Goods in writing. Your approval shall be conclusive of approval for artwork, typography, and other content items.
Once we have finalized the design, we will email you a final PDF proof which you must approve before the job goes to print. At the time of your design approval, your balance is due. You will be responsible for additional charges incurred as a result of changes requested after written approval has been given.
Additionally, we can mail you a hard copy proof of your suite for approval, for $25.00. It is easier to catch errors on hard copies, and also a good peace of mind to see the printed final product before sending your full order to print.
We will happily attempt to match special colors, but we cannot guarantee perfect matches. Colors on your PDF proof/screen will vary slightly from the printed color.
Please note that with envelope printing, addresses will always be printed in black unless the request for another ink color is communicated in writing before the order has been finalized. Addresses in colored ink will incur an additional $0.05 per envelope charge.
All orders must be paid in full before they go to print. Should final payment and/or design approval not take place, customer forfeits deposit and contract is terminated.
Shipping costs are calculated for custom orders once the order has been finalized. Should the client wish to use a specific shipping method, please let us know at the time of design approval. We cannot be responsible for damage during shipping. If your job suffers damage in transit, you must file a claim against the carrier (UPS, USPS, Fed Ex, etc) to recover the value. We highly recommend that the client purchase shipping insurance (for a small fee) for their order, to cover all expenses paid to Little Ivy Paper Goods.
We will try to reprint the order as quickly as possible as a service to you, but we will have to charge the full price for the replacement, including a new non- refundable deposit. Customs, shipping and handling charges are in addition to imprinting costs.
CANCELLATION BY US FOR ANY REASON
Little Ivy Paper Goods cannot be responsible for unforeseen circumstances, work-stoppages, 'acts-of-God', which may make it impossible for us to complete your job in a reasonable amount of time. Our complete obligation to you may be discharged in its entirety by our refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON
If you decide to cancel the job prior to any part of it going to print, you agree to forfeit your deposit. Cancellations after the job has gone to print will not be refunded in any way. All quantities of each item provided in a final estimate are covered by this clause upon acceptance of sending an order to print. Any quantities lowered or items cancelled are at the sole discretion of Little Ivy Paper Goods and will constitute forfeiture of that portion of the deposit.