Our custom designs include one custom-designed suite, unless otherwise specified. We will happily make changes to the layout once (two sets of proofs total). Additional revisions will be billed at a rate of $60 per hour.
Content for custom orders (including but not limited to invitation wording and guest addresses) must be submitted by the dates specified by Little Ivy Paper Goods or the order will be subject to a 20% rush fee, plus expedited shipping rates.
Little Ivy Paper Goods aims to provide accurate typesetting and content proofing. It is the responsibility of the client to proofread and approve all final type, layouts, and content. Additionally, any changes to copy, content, or other included material must be communicated to Little Ivy Paper Goods in writing. Your approval shall be conclusive of approval for artwork, typography, and other content items.
Once we have finalized the design, we will email you a final PDF proof which you must approve before the job goes to print. At the time of your design approval, your balance is due. You will be responsible for additional charges incurred as a result of changes requested after written approval has been given.
Additionally, we can mail you a hard copy proof of your suite for approval, for $25.00. It is easier to catch errors on hard copies, and also a good peace of mind to see the printed final product before sending your full order to print.
We will happily attempt to match special colors, but we cannot guarantee perfect matches. Colors on your PDF proof/screen will vary slightly from the printed color.
Please note that with envelope printing, addresses will always be printed in black unless the request for another ink color is communicated in writing before the order has been finalized. Addresses in colored ink will incur an additional $0.05 per envelope charge.
Shipping costs are calculated for custom orders once the order has been finalized. Should the client wish to use a specific shipping method, please let us know at the time of design approval. We cannot be responsible for damage during shipping. If your job suffers damage in transit, you must file a claim against the carrier (UPS, USPS, Fed Ex, etc) to recover the value. We highly recommend that the client purchase shipping insurance (for a small fee) for their order, to cover all expenses paid to Little Ivy Paper Goods.
We will try to reprint the order as quickly as possible as a service to you, but we will have to charge the full price for the replacement, including a new non- refundable deposit. Customs, shipping and handling charges are in addition to imprinting costs.
REFUNDS and RETURNS
All custom items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable. Little Ivy Paper Goods guarantees customer satisfaction, so if there are any issues, they will be dealt with on a case by case basis.
CANCELLATION BY ME FOR ANY REASON
Little Ivy Paper Goods cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. I is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON
If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the final deposit has been completed. All quantities of each item provided in the final listing are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of Little Ivy Paper Goods and will constitute forfeiture of that portion of the invoice.
Little Ivy Paper Goods retains all rights to artwork and designs, including but not limited to custom and commissioned designs. Any reproduction of artwork is prohibited unless given prior written permission from Little Ivy Paper Goods.