Cost and Payment Schedule. Client shall pay the total project cost to Vendor as follows: an initial non-refundable retainer equal to 50% of the total project cost is due upon execution of this Agreement, and the remaining balance is due prior to any items being sent to print. Payment of the remaining balance shall serve as Client’s final approval to proceed with production.

Retainer. The initial retainer of fifty percent (50%) of the project cost is non-refundable. It is due immediately upon signing this Agreement and prior to the commencement of any design work. Client acknowledges that the Retainer fairly compensates Vendor for dedicating time and resources to the project and for declining other potential work. In the event that Client cancels the order for any reason during the design process, the Retainer shall be retained by Vendor as liquidated damages. Furthermore, if the payment of the Retainer is delayed, the project start date and overall timeline shall be adjusted accordingly, with the delay period reflected in the new timeline.

Final Payment. The Final Payment shall consist of the total project cost minus the Retainer. Any adjustments to the order made after the Retainer has been paid will be reflected in an updated Final Payment amount. The Final Payment is required and must be received by Vendor before any items are sent to print or any supplies (e.g., ribbons, specialty envelopes) are sourced. Should the Final Payment not be received as stipulated, Vendor reserves the right to withhold production indefinitely until full payment is obtained.

Exclusivity. Client agrees that all artwork, illustrations, and designs created by Little Ivy Paper Goods as part of the Services under this Agreement are the exclusive property of Vendor and may not be reproduced, altered, distributed, or utilized by any other stationery service provider, whether for paid or unpaid work, without prior written consent from Vendor. No other stationery designer, printer, or creative service provider—other than assistants or third-party contractors directly engaged by Vendor to fulfill the Services outlined herein—is permitted to use, replicate, or adapt any of Vendor’s artwork or design elements for any product or printed material related to the Client’s event, including but not limited to: invitation suites, save-the-dates, ceremony programs, menus, signage, escort or place cards, table numbers, cocktail napkins, matchboxes, or any other day-of stationery. Unauthorized use of Vendor’s artwork or designs constitutes a breach of this Agreement and may result in legal action.

Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business. This includes, but is not limited to, Vendor's semi-custom invitation line, advertising, social media and blog posts, and future products for sale.

Permitted Uses of Product(s). Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

In photos on Client’s social media pages or profiles (please tag @littleivypapergoods); or
In blog posts, editorials, or other publications (Style as: Stationery by Little Ivy Paper Goods)

Little Ivy Paper Goods retains all rights to artwork and designs, including, but not limited to, custom and commissioned designs, sketches, and hard copy or digital proofs that do not end up getting used in the final versions of any paper good. Any reproduction of artwork is prohibited.

Client acknowledges and agrees that digital files are not included in any stationery packages offered by Little Ivy Paper Goods. Vendor is committed to delivering the highest quality final products and maintains strict control over how artwork is reproduced to preserve the integrity of the brand. This policy ensures that designs are not altered through unauthorized color correction, file manipulation, or combined with other artists’ work in a way that misrepresents the quality and creative intent of Vendor’s original designs.

Vendor reserves the right to evaluate and respond to requests for digital files on a case-by-case basis. Any such exception must be agreed upon in writing and may be subject to additional fees and usage limitations at Vendor’s discretion.

By entering into this Agreement, Client grants Little Ivy Paper Goods the right to use professional photographs from Client’s wedding—specifically including all images that feature Vendor’s work—for promotional purposes. This includes, but is not limited to, use on Vendor’s website, portfolio, social media, print materials, and submissions to wedding blogs or publications.

Client agrees to provide Vendor with a list of all professional wedding vendors involved in the event so that appropriate credit may be given where possible. Vendor will make every reasonable effort to credit photographers and other vendors when displaying or publishing such content.

Style. Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Consistency. Vendor will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

Every client and wedding is different, with different tastes, budgets, and needs;
Custom design services are often subjective and Vendor has a unique vision, with an ever-evolving style and technique;
Vendor will use their artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or for request of any monies returned.

Design. The design process for custom stationery typically requires a timeline of 12–18 weeks from start to finish. Client agrees to allow sufficient time for the design, revision, production, and delivery phases. Delays in Client response, including delays in providing feedback or approving proofs, will result in corresponding delays to the overall timeline and final delivery of the order. Vendor is not liable for such delays resulting from late client communication or approval.

Project Timeline. While Vendor will communicate a projected timeline for design, production, assembly, and delivery, these dates are estimations only and not guaranteed deadlines. Client acknowledges that due to the custom nature of the work and the involvement of third-party printers and suppliers, Vendor cannot guarantee completion or delivery by specific dates.

Proofing. Custom design packages include unlimited rounds of revisions. Semi-custom designs include up to two (2) complimentary rounds of revisions; additional revision rounds may be purchased or are included if Client upgrades to a custom design package. Client acknowledges that additional rounds of revisions will extend the project timeline.

Prompt communication and timely proof approval are essential to maintaining workflow. If Client delays review or response to proofs or requests for information, their project may be rescheduled to accommodate Vendor’s other ongoing commitments.

If the scope of the project changes significantly from the specifications outlined in the original proposal, Vendor reserves the right to issue a revised estimate. Work will not continue until both Parties agree to the new project cost in writing.

Client is solely responsible for thoroughly reviewing all proofs, including spelling, grammar, dates, times, names, addresses, and design layout. Once Client submits final approval and pays the final invoice, Vendor is authorized to proceed with production based on the most recent approved proof. After final approval is submitted, no further changes may be made, and Vendor is not responsible for any errors or omissions not identified prior to production.

All design approvals and revision requests must be submitted in writing via email. If any design-related conversations occur via phone, video call, or in person, it is the Client’s responsibility to summarize and confirm those revisions via follow-up email. Vendor is not responsible for implementing any changes that were not submitted in writing.

Mailing. The United States Postal Service (USPS) utilizes electronic systems to scan and sort mail. Due to the nature of calligraphy and decorative cursive fonts, certain address styles or handwriting may be more or less legible to automated machines. Any item that cannot be read by USPS equipment is likely to be manually inspected and may experience delivery delays as a result. If an item is deemed undeliverable, it will be returned to the sender address listed on the envelope’s return flap.

Vendor guarantees that each envelope or package will be prepared and handed off to the postal service in excellent condition. However, Vendor cannot and does not guarantee successful delivery of every item once it is in the care of the postal service. Vendor is not liable for any lost, delayed, or returned mail, nor is Vendor responsible for reprinting, replacing, or resending any items damaged or delayed while in transit through the postal system. Vendor will not issue refunds for any items affected by postal mishandling.

As with all mass mailings, Client understands and accepts that a small percentage of items (typically 1–3%) may be undeliverable due to factors outside of Vendor’s control. Client is advised to order extra invitations to account for this possibility.

In the event of lost, delayed, or damaged mail, Client agrees to file any and all claims directly with the postal service. Vendor will not be held responsible for any damages or disruptions caused by postal delays or mishandling.

Address List. Client is responsible for submitting guest addresses according to the specifications provided by Vendor. All addresses will be printed exactly as submitted by Client via the spreadsheet or online form provided by Vendor. Vendor will not make any edits, corrections, or modifications to spelling, etiquette, formatting, or names. It is the sole responsibility of the Client to ensure the accuracy and appropriateness of all submitted information. Return addresses must be provided by the Client through the wording questionnaire available in the Client’s portal. Vendor will copy and paste addresses as provided and is not liable for any errors resulting from incorrect or incomplete information. Any necessary updates must be communicated to Vendor in writing.

Estimates and Minimums. All estimates are created on a project-by-project basis and are intended for planning purposes only. They are not binding unless an order is placed within 30 days of the date of the estimate. Vendor requires a minimum project investment of $4,500.00 for all custom stationery orders. Pricing is subject to change based on final order details and selections.

Printing. Digital printing typically requires 1-2 weeks from the date of proof approval before items are ready for shipping. Specialty print methods, including but not limited to letterpress and foil stamping, may require 2–4 weeks or more, depending on seasonality, vendor capacity, and quantity. If Client requests rush printing, Vendor will offer available options and associated costs at the time of printing. In the event that a selected paper stock or envelope color becomes unavailable, Vendor reserves the right to select the closest available alternative at their sole discretion to avoid delays in production. Vendor is not responsible for delays caused by third-party print vendors.

Rush Fees. All required content and details for custom orders must be submitted by the deadline provided by Vendor. Failure to meet the specified deadline will result in either a delayed turnaround time or a 20% rush fee applied to all printing costs, in addition to any necessary expedited shipping charges requested.

Proofing. Client is responsible for providing exact and finalized wording for each item included in their order. Vendor will not make assumptions regarding styling, abbreviations, or the inclusion of names on guest or return addresses. If the Client does not include a name in the "return address" section of the form, it will not be printed. While Little Ivy Paper Goods takes care to ensure accurate typesetting and layout, it is ultimately the Client’s responsibility to thoroughly proofread all content and approve final proofs. Any revisions—including but not limited to copy, layout, or design—must be submitted in writing by the Client. Submission of the final deposit constitutes approval of all items for print, regardless of whether the Client has reviewed all final proofs.

Hard Copy Proofs. Clients may request a hard copy proof of digitally printed invitation suites at any stage in the design process for a fee of $150.00 per suite. Ordering a hard copy proof typically adds 1-2 weeks to the total production timeline. Vendor strongly encourages Clients to order a hard copy proof prior to final print approval to assist in identifying any errors and evaluating color accuracy. Please note: Hard copy proofs are not available for single-purchase items such as seating charts, welcome signs, table numbers, or place cards, nor for items utilizing specialty production methods such as letterpress, foil stamping, edge painting, or die-cutting.

Quantities. Vendor recommends ordering at least 10% additional invitation suites to account for last-minute guest list changes, undeliverable addresses, or keepsake purposes. Reordering additional suites after initial production will result in significantly higher per-unit costs due to print setup and production minimums.

Color Matching. While Vendor will make every effort to match specific colors requested by the Client, exact color matching cannot be guaranteed across different materials or production methods. Colors may appear differently on digital screens compared to printed ink, paper stocks, envelopes, ribbon, and specialty print finishes. Vendor recommends ordering a hard copy proof (if applicable) to assess final printed color.

Envelopes

By default, black ink will be used for address printing on light-colored envelopes, and white ink on dark-colored envelopes. If Client would like a specific ink color, they must communicate their request in writing prior to final print approval. White ink printing carries an additional charge.

Letterpress Printing

Due to the hand-mixed nature of letterpress inks, perfect color consistency cannot be guaranteed—especially when combining letterpress with digital printing. Variations in ink tones may occur and are considered a natural characteristic of this specialty print method.

Handmade Paper. Client acknowledges and agrees that any handmade paper used in the design and production of their stationery is a natural, artisanal product. As such, each sheet is unique and may contain slight variations in color, texture, thickness, shape, or deckled edge from piece to piece. These variations are inherent characteristics of the handmade paper making process and are not considered defects. Such natural irregularities contribute to the distinct beauty and authenticity of the final product. By approving the use of handmade paper, Client accepts these variations as part of the aesthetic and agrees that Designer is not responsible for inconsistencies that arise as a result of the handmade nature of the materials. Client further understands that these variations may impact how certain printing methods (e.g., letterpress, foil stamping) appear across different pieces and that minor inconsistencies in impression or alignment are to be expected when working with artisanal materials.

Assembly + Mailing. If Assembly and Mailing services are included in the Client’s invitation package, Vendor agrees to assemble, apply postage, and deliver the completed invitations directly to the United States Postal Service (USPS) for mailing. Vendor guarantees that all invitations will be assembled with care and delivered to the USPS in excellent condition.

Client acknowledges and agrees that once invitations are in the custody of the USPS, Vendor is no longer responsible for their handling, delivery timeline, or condition upon arrival. Vendor cannot be held liable for any delays, damage, loss, or failure to deliver that occur while items are in transit, including but not limited to: late postmarking, undeliverable or returned mail, or damage caused during mailing.

Client further understands that:

Invitations mailed with traditional postage stamps are not trackable through the USPS.
The USPS may not postmark invitations on the same day they are delivered by the Vendor.
Vendor will make every reasonable effort to accommodate specific postage stamp requests made by Client, but cannot guarantee the availability of any specific design. Final stamp selection is subject to stamp availability and final mailing weight of each envelope.
In the absence of specific stamp requests, Vendor will default to stamps with a wedding or flora/fauna theme, at Vendor’s discretion.

In the event of delays or damage caused by the USPS, Client agrees to pursue resolution directly with the USPS and not with Vendor. By electing to include Assembly and Mailing services, Client accepts the terms outlined above and releases Vendor from any liability once items have been transferred to the USPS.

Shipping. Shipping costs are calculated for orders once they have been finalized. Should the Client wish to use a specific shipping method, please let Vendor know at the time of design approval. Vendor cannot be responsible for damage during shipping. If Client's order suffers damage in transit, Client must file a claim against the carrier (UPS, USPS, FedEx, etc.) to recover the value of the package. Vendor highly recommends that the Client purchase shipping insurance for their order, to cover all expenses paid to Little Ivy Paper Goods. Vendor's default shipping is Priority Mail 2-day, and cannot be held responsible for any shipping delays if packages do not reach their destination within 2 days of shipping. Once an order has been placed in the care of the postal service, it is out of Vendor's control to change the shipping method.

If Damaged/Lost Delayed In Transit. Once orders have been transferred to the care of the shipping carrier, Little Ivy Paper Goods is not responsible for any loss, damage, or delays incurred during transit. In the event that an order is lost, delayed, or arrives damaged and requires reprinting, Client agrees to pay the full cost of the reprint, including but not limited to: printing, materials, handling, shipping, and any applicable customs or duty fees. Custom design fees already paid will not be charged again. It is the Client’s sole responsibility to file a claim directly with the shipping carrier to seek reimbursement for lost or damaged packages. Client is encouraged to purchase shipping insurance on all trackable packages.

Payment. All orders must be paid in full and receive final written approval from Client before going to print. If either the final payment or approval is not received, Vendor will not proceed with production, and the Client forfeits any deposit previously made. In such cases, this Agreement is considered terminated. Vendor accepts all major credit cards.

Refunds and Returns. All products and services provided by Little Ivy Paper Goods—including but not limited to invitations, stationery, day-of paper goods, guest addressing, and embellishments—are non-refundable and non-returnable once the final payment has been submitted and production has begun. In the event that Client’s event date is rescheduled to an earlier date after Vendor has accepted the project—whether due to a pandemic, illness, weather, or any other unforeseen circumstance—Vendor will make reasonable efforts to accommodate the new date but cannot guarantee availability or timely delivery. Any rush fees incurred to meet the new timeline will be the responsibility of the Client.

If the event date changes after items have already been approved for print, Vendor is not responsible for updating or reprinting any items. As a courtesy, Vendor will provide digital files of the approved designs so that Client may choose to print locally at their own expense. No refunds or reimbursements will be issued for any items already approved for print.

Cancellation by Little Ivy Paper Goods For Any Reason. In the rare event that Vendor is unable to complete the project due to unforeseen circumstances, work stoppages, or force majeure events ("Acts of God"), Vendor reserves the right to cancel this Agreement. In such instances, Vendor’s obligation will be limited as follows:

Vendor may cancel the Agreement in its entirety and issue a refund of any payments made, less the cost of any work already completed. In such cases, Vendor will provide the Client with digital files of completed designs in lieu of a refund for design services rendered; or
Vendor may cancel only the affected portion of the order and issue a refund for that item alone. Vendor will not be liable for any resulting secondary costs or consequences incurred by Client.

Please note that any substantial delay by the Client (e.g., missed deadlines, lack of communication) may result in a delay to the overall timeline or project completion date.

Cancellation by The Client For Any Reason. If Client chooses to cancel all or part of their project after paying the initial 50% deposit but before approving any items for print, Client agrees to forfeit the full deposit amount, recognizing that this covers the Vendor for any potential other work turned down in order to accommodate Client’s project.

If Client cancels their order after it has been approved for print and the final deposit has been paid, Client agrees to forfeit all payments made for their project, and no refunds will be issued.

By opting not to purchase a physical proof prior to final print approval, Client accepts full responsibility for any errors (e.g., spelling, incorrect dates, formatting, or color discrepancies). Any necessary reprints due to such errors will be billed in full to the Client, including any applicable rush production or expedited shipping fees.

Client is solely responsible for understanding the materials and services included in their order, including paper types, printing methods, and embellishments (e.g., silk ribbon, wax seals). Vendor is not liable for Client dissatisfaction based on specifications of paper, color matching, envelopes, etc.

Force Majeure. Notwithstanding the above, either Party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, pandemics, or infestation); or
War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services. In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, they will:

Issue a refund or a partial credit based on a reasonably accurate percentage of Services rendered; and
Excuse Client of any further performance and/or payment obligations in this Agreement.

All project timelines are estimates and subject to change. Vendor does not guarantee design completion dates, printing dates, mailing dates, or delivery dates for any project.

All items (including but not limited to save the dates, invitations, day-of wedding stationery, and guest addressing) are non-returnable and non-refundable once the items have been approved for print.

Ready to get started?