The Libbys Photo & Film

COST, FEES, AND PAYMENT

Cost. Client shall pay the total cost to Vendor as follows: Initial 50% retainer once the contract has been signed, and the remaining balance before any items are sent to print. 

Retainer. The first payment is a non-refundable retainer which is 50% of the project cost, Retainer is due once the contract has been signed and before any designing begins. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to providing the Services and turning down other potential projects/clients. If payment is delayed, the continuation of the project will also be delayed.

Final Payment. The Final Payment will reflect the total project cost, minus the Retainer. If there are any adjustments made to the order between the Retainer and the Final Payment, the Final Payment will be adjusted accordingly. Client will be notified of any changes and will receive an updated invoice. Final Payment is due after Client approves their order for print and prior to the finished product being shipped to Client. If Final Payment is not received, finished product will not be shipped, regardless of signed contract or estimated completion date.

EXCLUSIVITY

Exclusivity. Client understands and agrees that he or she has hired Vendor exclusive of any other service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that Vendor hires to complete the Services outlined in this Agreement, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in this Agreement.

INTELLECTUAL PROPERTY

Copyright Ownership.  In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business. 

Permitted Uses of Product(s). Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

  1. In photos on Client’s social media pages or profiles (tag @littleivypapergoods); or

  2. In blog posts, editorials, or other publications (Style as: Stationery by Little Ivy Paper Goods)

Little Ivy Paper Goods retains all rights to artwork and designs, including but not limited to custom and commissioned designs, sketches, and hard copy or digital proofs that do not end up getting used in the final versions of any paper good. Any reproduction of artwork is strictly prohibited.

We do not offer digital files of custom or portfolio artwork for purchase, and digital files are not included in any Client packages. Little Ivy Paper Goods strongly believe it is our job to make sure Clients get the absolute best artwork possible, and this decision protects the integrity of our brand from file manipulations not intended by the artist, end products combining multiple artists’ work, and end products that might not reflect the quality of work produced by Little Ivy Paper Goods.

ARTISTIC RELEASE

Style. Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.
Consistency. Vendor will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

  1. Every client and wedding is different, with different tastes, budgets, and needs;

  2. Custom Watercolors + Design services are often a subjective art and Vendor has a unique vision, with an ever-evolving style and technique;

  3. Vendor will use their artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;

  4. Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.


Design + Assembly. The design and assembly process can take 12-18 weeks from start to finish. Please allow ample time to complete the project. Taking proofing and assembly time into consideration, delay in approving proofs will result in delay of your order.
Proofing. Custom designs include unlimited rounds of proofing. Semi-Custom designs include 2 complimentary rounds of revisions unless Client purchases an upgraded package. Please note, the more rounds or proofing, the further the completion date will be pushed back. If proofs or information are not turned around in a timely fashion, your workflow may be subject to interruption by other standing projects. If at any time, the project changes to an extent that substantially alter the specifications as described in the original proposal, a proposal revision memo will be sent to Client and a revised fee will be agreed upon by both Vendor and Client before project moves forward. It is extremely important to thoroughly check proofs for correct times, dates, and spelling of all words, including names and places, in addition to design elements. Once final approval for the Final Proof is received, you are giving Vendor the permission to print all pieces as they appear on the Final Poof.  Once approved, no changes can be made and Vendor will not be held responsible for any errors found after your approval.
Mailing. The post office reads envelopes electronically. Due to the nature of calligraphy and cursive fonts, some addresses or calligraphy styles will be more or less difficult to read when put through the USPS, as in the nature of any handwritten address. Any address that cannot be read by machine will most likely be inspected by hand. If the address still cannot be delivered, it will be returned to sender (the address printed on the envelope back flap). Vendor is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address. As with any mass mailing, it is likely that 1-3% of your pieces will be undeliverable. Please check your address list carefully to ensure all your addresses are correct to minimize this effect. You may wish to order an additional 10% save the dates or invitation suites to ensure additional items are available if needed. If Vendor is addressing and mailing your envelopes, Vendor guarantees that each address Client provides goes into the mail. Any mail not received by its intended recipient is not under the liability of Vendor. If any envelopes need to be re-mailed, you may either mail the additional item yourself from the excess ordered upon completion of the project (if applicable), or pay Vendor to address and re-mail the additional pieces at the full reprinting fee.
Address List. Please see Vendors specification on prepping your address list. Addresses will be written exactly as they appear on provided list from Client. Vendor will not make etiquette or spelling corrections. If Client wishes Vendor to make necessary corrections to the address list (if, for example, Vendor realizes a proper noun has mistakenly not been capitalized by Client, etc.), a $50 fee will be added onto your final invoice. Please deliver the address list in the custom Excel Sheet sent by Vendor.

Estimates and Minimums. Estimates are created on a per-project basis. Estimates are considered planning documents, not obligations, and are valid for orders placed within 30 days of receiving an estimate. Vendor has a $1,500 semi-custom and $2,500.00 custom project minimum, regardless of quantities ordered.

Printing. On average, digital printing takes 7-10 business days (Monday through Friday, excluding holidays) before items are ready to be shipped. If you would like to rush print your order, we have several different options; please inquire. Should a paper stock or color become unavailable, we will choose the best alternate option for you. Unless requested otherwise, our default paper stock is 120# Cotton, which has a beautiful, subtle texture. If you would prefer another paper option, please inquire. Letterpress printing takes from 2-4 weeks, depending on the season and number of invitation suites ordered. 

Rush Fees. All content and necessary details for custom orders must be submitted by the deadline specified by Little Ivy Paper Goods or the order will be subject to a 20% rush printing fee, plus expedited shipping costs.

Proofing. Little Ivy Paper Goods aims to provide accurate typesetting and content proofing. It is the responsibility of the client to proofread and approve all final type, layouts, and content. Additionally, any changes to copy, content, or other included material must be communicated to Little Ivy Paper Goods in writing. Your approval shall be conclusive of approval for artwork, typography, and other content items. For envelope addressing, we will copy and paste the addresses into our template from your provided spreadsheet. Please be sure to triple check for grammatical issues, and include the exact type you’d like to appear on each envelope. For example, if you prefer your envelopes to have the states spelled out (“New York” instead of “NY”) you must write them out this way in your spreadsheet.

Hard Copy Proofs. Once we have finalized the design, we will email you a final digital proof which you must approve before the job goes to print. At the time of your design approval, your balance is due. You will be responsible for additional charges incurred as a result of changes requested after written approval for printing has been given. If you would like to purchase a hard copy proof* of your digitally printed invitation suite at any point during the design process, they are $100.00 per suite which will be added to your remaining balance cost. Ordering hard copy proofs generally adds 10-14 business days to the final order turnaround time. We strongly recommend purchasing a hard copy of your completed suite before sending the whole order to print as it is easier to catch errors on hard copies, and is also helpful to see the final printed product to make sure no color alterations need to be made. *At this time, we do not offer hard copy proofs on single-purchase items (such as seating charts and welcome signs) or any letterpress/foil press/specialty printed items. 

Quantities. We suggest that you purchase 10% more invitation suites then you think you’ll need to be ready for last minute additions to your guest list. Additional printing of extras later will be much more costly than planning ahead. If you would like to order additional invitations after receiving your initial order, your additional invitations will be subject to a higher per-unit cost to account for production and set-up fees.

Color Matching. We will happily attempt to match specific colors, but we cannot guarantee a perfect match for any items in your invitation suite as colors may vary from the digital proofs on your screen to the final product, ink color to envelope color,  digital printing to letterpress printing, etc. For as close of a color match as possible, it is recommended that you order a hard copy proof of your suite before sending your entire order to print.

Envelopes

The default ink color for address printing on lighter colored envelopes is black, and white for darker colored envelopes. Requests for colored ink must be communicated in writing before the order has been approved for print. White ink printing will incur an additional charge. 

Letterpress Printing

When using a combination of letterpress + digital printing, we cannot guarantee exact color matches due to the hand-mixed nature of letterpress inks. If you’d like to guarantee a closest match possible, we recommend printing the letterpress components first, and then purchasing a sample of the digital item(s) before the entire digital order goes through to do a color check. 

Assembly. We are proud to include our white glove assembly service with all custom stationery orders, where we professionally assemble, post, and mail your invitations directly to your guests, and you don't have to lift a finger. This service is not included in semi-custom packages, and Client orders will arrive to them ready-to-assemble.

Shipping. Shipping costs are calculated for custom orders once the order has been finalized. Should the client wish to use a specific shipping method, please let us know at the time of design approval. We cannot be responsible for damage during shipping. If your job suffers damage in transit, you must file a claim against the carrier (UPS, USPS, Fed Ex, etc.) to recover the value of your package. We highly recommend that the client purchase shipping insurance (for a small fee) for their order, to cover all expenses paid to Little Ivy Paper Goods. Our default shipping is Priority Mail 2-day, and Little Ivy Paper Goods is not responsible for any shipping delays if packages do not reach their destination within 2 days of shipping. We suggest all clients upgrade to overnight guaranteed shipping if there are concerns about package delivery times (surcharges to be paid by the client). Once an order has been shipped, it is out of our control to change the shipping method or expected delivery date. If FedEx or UPS are a better option for your shipping address, please communicate this to Little Ivy Paper Goods in advance and we will do our best to accommodate your request.

If Damaged In Transit. We will try to reprint your order as quickly as possible as a service to you, but we will have to charge the full price (minus custom design costs) for any replacements. Customs, shipping, and handling charges will be incurred in addition to re-printing costs. 

Payment. All orders must be paid in full before they go to print. Should final payment and/or design approval not take place, the client forfeits deposit and contract is terminated. We accept all major credit cards. 

Refunds and Returns. All items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable once the items have been approved for print. In the event that the client’s wedding date is pushed up to an earlier date within 90 days of the initial wedding date (due to circumstances such as but not limited to, illness, weather, or ‘Acts of God’), Little Ivy Paper Goods will do their best to accommodate the new “needed by” date (rush fees may apply), but we do not offer this as a guarantee. If the event date changes after the items have already been approved for print, Little Ivy Paper Goods cannot change the information or expedite the printing/shipping times and will not be held responsible if the items do not arrive in time for the new date. As a courtesy in this situation, Little Ivy Paper Goods will provide the client with all digital files of their items so that the client may bring them to a local printer to have printed (at the expense of the client). No reimbursements or refunds will be given for any items that have already been approved for print at the time the client notifies Little Ivy Paper Goods of their new “needed by” date. Cancellation by Little Ivy Paper Goods For Any Reason. Little Ivy Paper Goods cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged either (1. in its entirety by my refund of your deposit, (2. for a single item in your order, resulting in a refund of that item; without prejudice, and disclaiming any secondary consequences or costs that you may incur. Please be aware that any major delays by the client will postpone the estimated completion date for the project.

Cancellation by The Client For Any Reason. If a client wishes to cancel part or all of their order once a deposit has been paid but before the client has approved the item(s) for printing, it is up to Little Ivy Paper Goods to determine if, and how much of, a refund will be granted.  If the client requests to cancel any items already approved by them for print, they agree to forfeit the full cost paid for each item cancelled after approving for print, and no refunds will not be given. By choosing not to purchase a hard copy proof before sending your order to print, you acknowledge and accept that any reprints needed due to misspelled words, incorrect dates, color-matching issues, etc. will be charged in full, minus any design fees initially incurred.  

LIMIT OF LIABILITY

Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor. Vendor cannot be held responsible for any damages incurred during shipping, and Client will need to file a claim with the postal carrier (USPS or UPS). 

Indemnification. Client agrees to indemnify, defend, and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.

IMPOSSIBILITY

Force Majeure. Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

  1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, pandemics, or infestation); or

  2. War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or

  3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services. In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

  1. Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and

  2. Issue a refund or credit based on a reasonably accurate percentage of Services rendered; and

  3. Excuse Client of any further performance and/or payment obligations in this Agreement.

REFUNDS and RETURNS

All items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable once the items have been approved for print.

In the event that the client’s wedding date is pushed up to an earlier date within 90 days of the initial wedding date (due to circumstances such as but not limited to, illness, weather, or ‘Acts of God’), Little Ivy Paper Goods will do their best to accommodate the new “needed by” date (rush fees may apply), but we do not offer this as a guarantee. If the event date changes after the items have already been approved for print, Little Ivy Paper Goods cannot change the information or expedite the printing/shipping times and will not be held responsible if the items do not arrive in time for the new date. As a courtesy in this situation, Little Ivy Paper Goods will provide the client with all digital files of their items so that the client may bring them to a local printer to have printed (at the expense of the client). No reimbursements or refunds will be given for any items that have already been approved for print at the time the client notifies Little Ivy Paper Goods of their new “needed by” date.